How can we help?
Quick answers on getting set up and using Motorlane Fleet. Can't find it? Get in touch.
Getting started
How do I add a vehicle?
On your Fleet page, type the registration into "Add a vehicle". We look up the make, model and MOT date from the DVSA. To add lots at once, open "Add lots at once" and paste a list of registrations, or upload a spreadsheet saved as CSV.
What if the registration lookup doesn't work?
The vehicle is still added; just fill in the make, model and dates on its Details tab. Brand-new vehicles won't have an MOT yet.
How do I add a photo of a vehicle?
Open the vehicle, go to the Details tab and upload a photo. It appears on your fleet list and on the driver's phone.
Drivers
How do I invite a driver?
Go to Drivers, then Add driver. Enter their name and the vehicles they drive, then press "Get invite link" and send it by text, WhatsApp or email. The link works once, for 7 days.
A driver's invite link has expired
Press "Get invite link" on the Drivers page again to make a new one.
How do I stop someone using their login?
On the Drivers page, open the driver and choose "Deactivate driver". Their past checks stay on record.
A driver forgot their password
They can use "Forgotten it?" on the log-in page. If email isn't set up for your account yet, contact us and we'll send you a reset link to pass on.
Checks & defects
How do drivers do a daily check?
From their phone: open the vehicle and tap "Daily check", or scan the vehicle's QR sticker. They mark each item OK or Defect, add a photo for any defect, and sign.
Where do I print QR stickers?
Fleet page, then Tools, then QR stickers. Print the page and stick one in each vehicle.
How do I mark a defect as fixed?
Open the vehicle. Open defects show at the top of the Overview tab; add a note about what was done and press "Mark fixed".
Insurance & accidents
Where do I add our insurance?
Fleet page, then Tools, then Insurance. Add the insurer, policy number, claims line and renewal date, and choose whether it covers all vehicles or just some.
What do drivers see after an accident?
An "In an emergency" card with tap-to-call for 999, your insurer and breakdown provider, a screen of details to show the other driver, and a step-by-step accident report.
How do I track a claim?
Open the accident report (Tools, then Accidents) and fill in the Claim tracking box: insurer told, reference, status, fault and repair cost.
Dates & calendar
How do I add dates for all my vehicles quickly?
Use Tools, then "Edit all dates". Every vehicle is on one page with boxes for MOT, tax, insurance and service.
How do I get the dates in my phone's calendar?
Open Calendar and use "Add to your phone's calendar". Subscribe once; new dates appear automatically.
Can I service by mileage instead of by date?
Yes. On a vehicle's Details tab, set "or every (miles)" and the mileage at the last service.
Your account
How do I add my logo?
Settings, then Your logo. It appears on reports and certificates.
Can I switch to light mode?
Yes. Tap the sun icon at the top of any page. It remembers your choice.
How do I close my account?
Email support@motorlane.uk and we'll close it and delete your data.